1. Check if it's just you
Look outside: are streetlights and neighbours' lights off? If it's only your home, check your fuse box (consumer unit) — a tripped switch can often be reset. If you have a prepayment meter, check you have credit.
2. Call 105
In England, Scotland and Wales, 105 is the free number to report a power cut or get updates. It connects you to your local network operator. You can also check their online power cut map.
3. Stay safe and warm
- Use torches or LED lanterns rather than candles.
- Keep fridge and freezer doors shut — a full freezer can stay frozen for around 48 hours.
- Gather in one room and layer up.
- Never use a BBQ, camping stove or generator indoors — carbon monoxide kills.
4. Look after vulnerable people
Check on elderly neighbours. If anyone in your home relies on electrical medical equipment, tell your network operator — and register on the Priority Services Register.
5. When the power returns
Switch appliances back on gradually to avoid tripping the supply. Throw away any frozen food that has fully thawed and warmed up.
Get ready for next time with our power cut kit.